Our Policy

Unfortunately, Our Return Policy Has Changed Until Further Notice Due to Covid-19
RETURN POLICY: 
NO RETURN
EXCHANGE POLICY:
NO EXCHANGE
CANCELLATION POLICY:
NO CANCELLATIONS
 
INCORRECT OR DAMAGED ITEM POLICY: 
OUR MANFUCATERS BELIEVE IN QUALITY OVER QUANTITY AND TAKE PRIDE IN THEIR CRAFTMANSHIP.  WITH THAT SAID, ALL GOWNS AND DRESSES UNDERGO A THOROUGH INSPECTION AT LEAST THREE TIMES (IMMEDIATELY AFTER PRODUCTION AND BEFORE PACKING AND SHIPPING) FOR DAMAGE, LOOSE ENDS, MISSING PIECES OR IMPERFECTIONS OF ANY SORT. HOWEVER, IF YOU WERE TO RECEIVE A DAMAGE OR INCORRECT ITEM, CONTACT US VIA EMAIL (NOLAANDPEACH@GMAIL.COM) WITHIN 24 HOURS OF YOUR PACKAGE BEING DELIVERED. LEAVE YOUR FULL NAME AND ORDER NUMBER TO HELP SPEED UP THE PROCESS. WE'LL RESPOND TO YOUR EMAIL WITHIN 24-48 HOURS.
 
 REJECTED PACKAGES /RETURN TO SENDER POLICY: ALL SALES ARE FINAL. EVEN IN THIS CASE, IF A PACKAGE IS REJECTED UPON DELIVERY FOR WHATEVER REASON, WE WILL NOT ISSUE A REFUND OR REPLACE YOUR ORDER. THE CUSTOMER WILL BE HELD RESPONSIBLE FOR ANY FEES ASSOCIATED WITH THE REJECTED PACKAGE (ALSO KNOWN AS "RETURN TO SENDER"). ALL CHARGES WILL BE DEDUCTED FROM THE ORIGINAL FORM OF PAYMENT.
LOST, DAMAGE OR STOLEN PACKAGES POLICY:
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, DAMAGED OR RETURNED PACKAGES. IN THE EVENT THAT THIS HAPPENS, PLEASE CONTACT THE APPROPRIATE CARRIER AT THE NUMBER OR EMAIL LISTED BELOW TO FILE A CLAIM.
UPS @ 1-800-742-5877
USPS @ 1-800-275-8777
FEDEX File a Claim | FedEx
DHL Contact Us | DHL | United States of America
IN-PERSON TRANSACTIONS POLICY:
ALL IN-PERSON SALES ARE FINAL.
NO REFUNDS
NO RETURNS
NO STORE CREDIT
NO CANCELLATIONS
AN EVEN EXCHANGE IS PERMITTED
FRAUDULENT TRANSACTIONS: 
WE TAKE RETURNS AND CHARGE BACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY IN ANY ILLEGAL WAY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW.